About us 

One growing network. One shared mission. Includovate (Include+Innovate) incubates inclusive and rigorous research talent. That talent will help to create an equal world free from biases where knowledge is co-created, and justice is clearly defined. Are you passionate about inclusion and equality and ready to make an impact in a startup organisation? 

We believe that your attitude matters more than your experience. We are looking for an ambitious, motivated, passionate individual who wants to make the world more equal. We are a mission-first and salary-second organisation.

Our fast-paced organisation values collaboration, capacity building, and a growth mindset. We look for people who are lifelong learners, hard workers, empathetic, and supportive. We promote excellence at Includovate. This is not a conventional job. Includovators improve the world by removing data biases, power imbalances and discriminatory mental models through evidence and learning. We guarantee interesting work.

Job Summary:

Includovate seeks an experienced, organized, and self-driven ICT professional to join our team. The ICT officer will play a vital role in contributing to the smooth operations of Includovate’s global workforce by providing support on ICT services and systems. The role will best suit a highly motivated team player with excellent communication and problem-solving skills who takes initiative and prioritizes the needs of colleagues.

Responsibilities and Duties:

• ICT Support and Service Delivery: Provide proactive, reliable ICT support by addressing user needs, resolving issues within priority timeframes, and building positive relationships to support client satisfaction and operational efficiency.
• Issue Mitigation and User Empowerment: Identify recurring support requests and offer solutions to prevent or minimize them through training, user awareness, or configuration changes.
• Service Improvement and Technology Updates: Stay current with advancements in ICT support services and applications, providing recommendations to enhance service offerings in line with best practices.
• Technology Evaluation and Deployment: Actively participate in the evaluation, testing, and deployment of new technologies and ICT projects, collaborating with cross-functional teams to ensure smooth implementation and effective adoption across the organization.
• Emerging Technology and Continuous Improvement: Stay updated on ICT advancements, research relevant technologies, and assist in their adoption to enhance service quality and efficiency.
• Policy and Standards Monitoring: Monitor adherence to ICT policies, procedures, and standards to ensure compliance and operational efficiency.
• Documentation: Maintain and update accurate documentation of IT systems, processes, and procedures, ensuring accessibility to relevant stakeholders for reference and consistency.
• Business Intelligence and Data Analysis Support: Assist teams with data analysis and reporting needs, providing technical support to develop, interpret, and maintain clear visualizations and summaries that facilitate data-informed decision-making.
• Training and Education: Provide remote employees with training and guidance on the effective and secure use of ICT systems and software applications.

Qualifications & Skills:

• Essential

– Bachelor’s Degree in Information Technology / Computer science or related discipline with 4 years or related experience

• Desirable

  – ICT certifications (e.g. ITIL)

  – Proficiency in Data Analytics Tools such as Power BI, Tableau, Advanced Excel, e.t.c

  – Project management Certifications (e.g., PRINCE2, PMP) are an added advantage

  – Experience with project management and CRM systems systems/applications is an added advantage

Skills: 

• Experience with productivity and collaboration platforms (e.g., Google Workspace or similar suites)
• Sound technical knowledge of ICT operations
• Ability to identify technical issues, think laterally, and apply analytical skills to develop effective solutions.
• Strong customer service orientation, with experience providing technical advice, support, and assistance to staff and management on a range of ICT functions.
• Excellent time management skills, with the ability to prioritize a variety of ICT tasks and project-based activities
• Effective communication skills in English, both verbal and written, with the ability to engage a diverse group of users on ICT-related matters
• Good communication and interpersonal skills, with the ability to clearly convey information to users and understand their concerns.
• Organised and dynamic self-starter with strong attention to detail and a focus on career development.

Attitudes: 

• You listen well instead of reacting fast, so you can better understand.
•  You’re concise and articulate in your communications
• You are good at planning and implementing even small tasks.
• You learn eagerly and rapidly.
• You are a democratic person who rejects command-and-control structures.
• You take smart risks, creative and curious.
• You think of critical feedback as a growth opportunity
• You believe in gender equality and equal opportunity
• You are a feminist

Work conditions: 

• Work Location: Remote working with excellent flexibility; successful candidates need to have a computer or laptop with a high-speed internet connection.
• Employment Type: This is a twelve-month contractual full-time position with a very high probability of being extended based on performance and finances.
• Work hours: Flexible working arrangements apply, with some work falling outside core business hours to accommodate time zone differences.
•  Remuneration:  We offer competitive remuneration depending on the candidate’s base location and role suitability.